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NYC Health + Hospitals Chronicles Lessons Learned During COVID-19 In New Series From Health Affairs

Debbie Boylan
Phone: 301-347-3910

NYC Health + Hospitals, America's largest public health care system, has weathered large-scale emergencies such as 9/11, Hurricane Sandy, and the 2014 Ebola outbreak, but frontline health care providers quickly realized they were facing an unparalleled threat with COVID-19.

Critically ill patients overwhelmed New York City hospitals as the crisis escalated. At the same time, COVID-19 became an unlikely catalyst for bringing telehealth and other new initiatives to scale. NYC Health + Hospitals transformed each of its hospitals into large ICUs and trained more than 9,000 nurses in just two months to meet the extraordinary demand for patient care. A COVID-19 clinician hotline connected more than 90,000 New Yorkers with accurate and reliable information at a time when 911, EMS, and emergency departments were inundated.

Now that hospitals are bracing for a second wave of COVID-19 infections, many are determined to do things differently.

In an exclusive two-part series from Health Affairs, top health care executives and physicians from NYC Health + Hospitals chronicle their experiences and offer guidance for other health systems responding to the pandemic.

Four journal articles are now available ahead of print, along with a new blog post and podcast interview.

View all of our special coverage on NYC Health + Hospitals and stay tuned for new features coming in July.

Get updates, follow the conversation on Twitter @Health_Affairs, and see our COVID-19 Resource Center for even more timely commentary and expert analysis.


Health Affairs is the leading peer-reviewed journal at the intersection of health, health care, and policy. Published monthly by Project HOPE, the journal is available in print and online. Late-breaking content is also found through, Health Affairs Today, and Health Affairs Sunday Update.

Project HOPE is a global health and humanitarian relief organization that places power in the hands of local health care workers to save lives across the globe. Project HOPE has published Health Affairs since 1981.