Research has shown a positive association between patient experience and improved patient outcomes. Provider burnout has been associated with decreased quality, safety, patient experience and productivity.
Leaders at Mayo conducted a study to explore the relationship between patient satisfaction and physician productivity.
In this webinar, Dr. Thomas Howell dives into the results of a study using data from Press Ganey patient satisfaction surveys and a secondary analysis of patient satisfaction scores related to continuous years of service.
Join us for Dr. Howell's presentation and a conversation with healthcare quality and safety expert, Dr. Mary R. Cooper.
Thomas Howell, MD, MS
Assistant Medical Director, Patient Experience, MCHS Medical Director, Patient Experience, Mayo Clinic
Mary R. Cooper, MD, JD
Program Director, HQS and OpX, Jefferson College of Population Health, Chief Quality Officer, Connecticut Hospital Association
This webinar is free and open to all, you are welcome to share this with your network.
Contact PHLS@Jefferson.edu with any questions and/or to be added to the email list.