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MODESTO, CA USA -- HEALTHCARE UPDATE NEWS SERVICE -- APRIL 4, 2023: More than ever, improving the patient experience is being embraced by savvy healthcare providers. A satisfied customer means better reputation management — extremely important in an age of social media and increased transparency.
A happy patient also means better revenue management, and the chance to avoid reimbursement withholds. Customer satisfaction also results in a happier workplace, which means a happy workforce, and less staff turnover.
Most importantly, providing exceptional care is the right thing to do for humans in need. And to help you do well while doing good, HealthExecWire is excited to present a brand-new webinar om this crucial topic.
Join us April 26th: Cultivating an Exceptional Patient-Centric Culture. Diane Hopkins, a Certified Experience Economy Expert, will share her secrets for achieving satisfaction both for your patients AND your team. You'll discover:
- How effective patient experience strategy impacts all areas of the Quadruple Aim
- The power of co-creation and innovative problem-solving
- Developing enhanced alignment around human/patient/consumer experience definitions
- Understanding current exceptional experience culture maturity
- Developing a customer effort strategy
You'll also be able to ask Diane your situation-specific questions, and hear her solutions for your challenges PLUS those of your colleagues. And because this is a webinar, there is no limit to the number of people you can invite to join you at your workplace.
Every patient deserves a safe and exceptional experience. Cultivating an Exceptional Patient-Centric Culture will offer some stretched thinking on how your organization can exceed the expectations and imagination of the workforce and those who trust you with their care.
Click here to register. We look forward to welcoming you on April 26!
P.S. Your satisfaction is unconditionally guaranteed. Your goal is patient satisfaction — our goal is yours. If, after attending, you decide Cultivating an Exceptional Patient-Centric Culture that has failed to meet your needs, we will IMMEDIATELY reimburse you for your tuition.
P.P.S. If you'd like to invite multiple sites to join you for this session, email me (adamg@mcol.com) for special discount pricing.
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